<p>When a company decides to make a major organizational change­­whether it's a new emphasis on customer service, quality management, restructuring or downsizing­­managers must get the message through to front-line employees, and enlist their support...or the changes will create more turmoil than progress.</p><p>Written for busy managers at all levels, <i>Communicating Change</i> offers specific prescriptions for effecting successful change centered around three guiding principles:</p><ul><li>Conveying the message through supervisors <li>Communicating face-to-face <li>Making the changes relevant to each work area </ul><p>In addition, a variety of helpful forms, checklists, sample communications, and surveys help managers to quickly put these principles into action.</p>