Recent research suggests that conflict resolution costs UK businesses nearly &pound;40 billion each year not to mention adverse publicity, diminishing productivity and the additional pressures that conflict can produce. In the US litigation can easily reach $100000 when an employer is found liable in its handling of a staff dispute Now more then ever, organizations need to understand the implications at conflict as well as having the practical skills to resolve issues effectively and cost-efficienfly.<BR><BR>This book shows how to minimize the time spent on conflict resolution how to avoid unnecessary escatation within and outside of organizations and how to stem the knock on effects on ineffective conflict management on customers. Staff and other stakeholders. As such, it's not just about formal dispute resolution but also about the vitahole which managers coaches and piners play in managing and curtaing unhealthy conflict especially in its early stages. The importance for establishing implementing and monitoring a conflict management strategy described accompanied by a host of checklists templates and guidance on how to approach these critical but often overlooked tasks.