As times change, so do norms of behavior in the office. <em>301Smart Answers to Tough Business Etiquette Questions</em> has theanswers you need to survive daily life in the professional environment.Following the same popular Q&A format of her bestselling<em>301 Smart Answers to Tough Interview Questions</em>, Oliver will tellyou how to get the job and how to keep it by navigating all theintricacies of the modern workplace.<br /><br />Where other etiquette guides evoke images of a stilted and stuffyVictorian tea party, Oliver's witty answers to common questionsare both engaging and accessible. She believes that etiquette is nota throwback to some bygone age, but has a direct and tangible impacton your career right here and now. Off come the white glovesas she tears away the corporate veil to reveal things they still don'tteach at Harvard Business School, such as:<ul> <li> Making a good first impression (and how to fix a bad one!) </li> <li> How to behave in elevators, airplanes, and supply closets </li> <li> Surviving cabs, commutes, and coffee shops </li> <li> Why time is not necessarily money everywhere on the planet </li> <li> Pre-approved conversational topics from A to Z </li> <li> Dining rules and regulations for the twenty-first century </li> <li> What to do when you are suddenly unemployed </li> <li> Electronic communication </li> <li> And much more! </li></ul><em>301 Smart Answers to Tough Business Etiquette Questions</em> will ensurethat you know how to conduct yourself in every conceivable professionalinteraction.