This concise, useful guide introduces the necessary basic skills students need to effectively support and guide persons who need assistance from social services systems. A "must read" for human services workers, students, and volunteers, this book provides key information, values, and skills needed to be an effective helper. The authors cover topics such as helping persons living with HIV, working with persons with mental illness, and taking care of oneself. Authors Cynthia Poindexter and Deborah Valentine present an eclectic approach and provide useful information for students taking an introductory course in human services or interviewing or for professional facilitators teaching groups of helpers.