While referring to policy implementation and service level agreements specific to the UK, much of the book is applicable to those involved in management and leadership in the allied health professions (AHPs) in any location. The heart of the volume is a presentation on Jones and Jenkins' Management Quality Evaluation Matrix, but it also broadly covers areas ranging from information technology to effective report writing and would be appropriate as an undergraduate textbook. Annotation ©2011 Book News, Inc., Portland, OR (booknews.com)