For entrepreneurs and managers in any field, Thompson, an entrepreneur and business coach, and Tracy, an entrepreneur who specializes in the development of human potential and personal effectiveness, detail seven ways to build profits by focusing on great leadership, people, and products. They also explain how to develop an effective business plan, design a successful marketing plan, perfect the sales process, and create an effective customer experience, with examples from leaders from companies like Zappos, IKEA, Charles Schwab, Toyota, and Wal-Mart. Annotation ©2011 Book News, Inc., Portland, OR (booknews.com)