Turner, director of the Santa Cruz City Council Library System, offers a commonsense guide to setting fair and appropriate behavior rules and training staff in how to implement them. Emphasizing staff training and writing effective manuals, she addresses problems such as the use of the library for sleeping by the homeless, inappropriate Internet use by patrons, the use of the library as a babysitter, and the threat of violence. Appendices offer guidelines for policy development and sample procedures and polices. This second edition contains expanded material on censorship, e-mail, chat rooms, and web sites. Annotation ©2004 Book News, Inc., Portland, OR (booknews.com)