Mindful of changes brought about by globalizing economies, the third edition reveals how organizational behavior enables managers to direct resources that advance the programs and policies of public and government agencies. Changes include a discussion of Total Quality Management (TQM) and its applicability to government. Other topics include motivation in organizations, leadership, communication, decision making, worker participation, organizational change, management systems, computers, performance appraisal, and management ethics. Annotation c. by Book News, Inc., Portland, Or.