Introducing the enterprise excellence model, Kumar (extension engineer, North Carolina State U.) explains approaches by which managers can increase company profits. They are enterprise vision, strategic planning and structure, growth strategy initiatives and elements, tools and implementation, people leadership, and the strategic execution. Among more detailed discussions are core competency, financial transformation initiatives, customer relationship management systems, the psychology of job satisfaction, and the balanced scorecard concept. Distributed in the US by Ashgate. Annotation ©2011 Book News, Inc., Portland, OR (booknews.com)