Written for library staff new to interlibrary loan, this book is organized around a case study of the ILL operations at Rice University. Chapters cover borrowing and lending, the patron's perspective, policies, copyright considerations, workflow, and measurement and evaluation. Appendices include recommendations and best practices, a guide to the National Library Loan Code, sample workflows, an annotated bibliography, and a list of resources. The book provides a framework for evaluating an existing operation or creating a new one. It appears simultaneously as the Journal of Interlibrary Loan, Document Delivery, & Information Supply , v.13, nos.1/2 (2002). Hilyer is the manager of the ILL Department at the Houston Academy of Medicine-Texas Medical Library. Annotation (c) Book News, Inc., Portland, OR (booknews.com)