Cress brings together 22 chapters in this guide for geriatric care managers and students that explains the duties and procedures in a geriatric care management practice. US care managers cover aspects like launching and running the business, making money, marketing, credentialing, and expanding; clinical issues like working with aging and difficult families; assessment, planning, and care monitoring; ethics; incorporating spiritual perspectives; and supporting quality of life. This edition has new chapters on assessing and supporting through technology, combining a home care agency with a geriatric care management practice, and mediation and the manager as the accidental mediator, with revised chapters on beginning a business, writing a geriatric assessment, and psychosocial, functional, and ethnic and cultural assessment. Annotation ©2011 Book News, Inc., Portland, OR (booknews.com)