Pagana, a nurse, author, and speaker who formerly taught at Lycoming College, instructs nurses on using business communication skills to advance their careers and improve their professional relationships. She explains developing relationships and networks, presentation skills, writing business letters and other documents, email etiquette, writing articles, facilitating meetings, inter and intra-generational communication, using social media, and cross-cultural communication. Annotation ©2011 Book News, Inc., Portland, OR (booknews.com)