Inside the Third Edition you'll find the most current coverage of routine procedures and their complications, as well as up-to-date information on quality assessment, infection control, state-of-the-art equipment, order of draw, ethical and legal issues, and additional duties of the phlebotomist.<BR><BR>New to this Edition<BR><BR>A bonus CD-ROM featuring interactive exercises (flash cards, quiz games, drag-and-drop activities), a mock certification exam, and more than 25 minutes of video clips that demonstrate proper techniques.<BR><BR>Full-color design with nearly 375 line illustrations and photographs.<BR><BR>Illustrated procedures, pre-examination considerations, technical tips, and phlebotomist alerts to reinforce the importance of proper technique, quality assessment, and safety.<BR><BR>End-of-chapter summaries and certification examùstyle, multiple-choice questions.<BR><BR>Up-to-date coverage of quality assessment (QA) and quality management systems (QMS), including quality system essentials (QSE).<BR><BR>Outstanding Features<BR><BR>Friendly, narrative writing style that makes important concepts easy to understand.<BR><BR>Clinical situations that encourage critical thinking and clinical application.<BR><BR>Evaluation checklists that show you how you will be assessed and provide a road map for study and skill development.<BR><BR>Integrated coverage of terminology and anatomy and physiology for each body system.