Gurbutt, who has worked in healthcare, higher education, and healthcare consultancy, provides a guide for frontline healthcare staff and managers in all specialties, as well as healthcare educators, to the decision making process in service delivery. He uses letters between a lecturer and a nurse manager to demonstrate a model that incorporates the big picture of the healthcare organization, stakeholder involvement in decision making, and the responsibilities and role of the healthcare manager in managing processes like governance, workforce development, information and communication, health informatics, health needs assessment, measuring outcomes, and strategic management. Published by Radcliffe Publishing, UK, and distributed in the US by BookMasters. Annotation ©2011 Book News, Inc., Portland, OR (booknews.com)