Geared towards those in people-centered professions, this handbook offers tips and strategies for communicating effectively with the public. After an introduction to communication and the skills involved, bulleted tips are grouped under headings like communication in different settings, emotions in communication, communicating with self-awareness, structured communication, professional boundaries, communicating with different people, and so on. Maggie and Michael Kindred are the authors of Once Upon a Group: A Guide to Running and Participating in Successful Groups. Annotation ©2011 Book News, Inc., Portland, OR (booknews.com)