Petrie (education, Institute of Education, UK) shows those who work with children and young people in nurseries, schools, foster and residential care, and other settings how to build relationships with children by communicating effectively using the ideas and values of social pedagogy. She describes preverbal, verbal, and non-verbal communication (but not written communications); listening, feedback, and empathy; self-disclosure; using questions; power and equality; confidentiality; working with conflict; and working in groups. Annotation ©2011 Book News, Inc., Portland, OR (booknews.com)