"Nearly everyone has a family member or a friend who is chronically ill, yet tragically few of us feel comfortable when interacting with someone who is chronically ill. Typically, we don't know what to do or say to them. This book provides specific, practical and helpful guidelines for professional caregivers, family members and friends when interacting with chronically ill people. It contains suggestions for both what to do and say and what to avoid doing and saying in almost any situation you will encounter. It is designed to help you understand and to be understood by seriously ill people needing your help. The topics are presented in plain language, in a concise, no-nonsense manner. Each topic can be read quickly (most can be read in only ten to fifteen minutes)"--