Zofi, founder of a human capital consulting firm, shows how to successfully manage virtual teams scattered across the country and around the world. An introduction overviews opportunities and challenges of virtual teams, outlines different types of virtual teams, and lists success factors. Later chapters concentrate on four essential ingredients: creating trust and accountability, communicating across cultures and languages, managing conflict, and improving efficiency. The book offers suggestions for building rapport among virtual team members, assessing performance, delegation, and using e-mail and teleconferencing. Case scenarios and quotes from with real-life virtual team members and leaders demonstrate techniques. The book also includes key point checklists, chapter-ending roadmaps for achieving specific goals, and an appendix of eight characteristics of high-performing virtual teams. Annotation ©2011 Book News, Inc., Portland, OR (booknews.com)