Writing with policy makers, managers, educators, and clinical staff in mind, Ballatt, who has worked as a practitioner, trainer, commissioner, and manager in social care and the UK's National Health Service (NHS), and Campling, who works in the NHS as a clinical manager, psychiatrist, and psychotherapist, argue for intelligent kindness as a new approach to healthcare reform in the UK, which they believe can be applicable to other countries. They view understanding and promoting kinship and its expression in the compassionate relationship between the clinician and patient as key. They explore the concepts of kindness and kinship; the dynamics of kinship at the societal and political levels in terms of poverty, inequality, health outcomes, chronic stress, social division and capital, and happiness; and evidence for the link between kindness and its lack and health. They discuss the management of feelings by clinicians, the emotions and organizational factors involved in teams, clinician attitudes towards people on the edges of kinship, end-of-life care, how the culture of care influences kindness, the concept of perversion in organizations, and the effects of the industrialization of healthcare and its regulation and performance management. Distributed by Publishers Storage and Shipping Company, Fitchburg, MA. Annotation ©2011 Book News, Inc., Portland, OR (booknews.com)