<DIV><B>The <I>New York Times</I> bestseller that provides a simple, proven approach to improve accountability and the bottom line. </B><br><BR> The economy crashes, the government misfires, businesses fail, leaders don't lead, managers don't manage, and people don't follow through, leaving us asking, "How did that happen?"<br><BR> Surprises caused by a lack of personal accountability plague almost every organization today, from the political arena to large and small businesses. <I>How Did That Happen?</I> offers a proven way to eliminate these nasty surprises, gain an unbeatable competitive edge, and enhance performance by holding others accountable the positive, principled way.<br><BR> As the experts on workplace accountability and the authors of <I>The Oz Principle</I>, Roger Connors and Tom Smith tackle the next crucial step everyone can take, whether working as a manager, supervisor, CEO, or individual performer: creating greater accountability in all the people on whom you depend.<BR><BR></DIV>