UK-based emotional intelligence (EI) trainers and consultants Neale, Spencer-Arnell, and Wilson examine the key roles that emotions and habits play in human performance and how coaching and EI can be combined to develop and improve an individual's performance. Coverage includes overviews EI and coaching; the importance of EI in coaching; the link between EI coaching, performance and the profitability of organizations; developing one's EI; understanding and working with values, beliefs, and attitudes at the individual and organizational levels; how goals flow from values to action; core coaching skills, coaching ethics and best practices. For HR managers and directors, organizational leaders and managers, coaches, trainers, consultants, and others concerned with people development. Annotation ©2011 Book News, Inc., Portland, OR (booknews.com)