Arising from a conference series organized by editors Charmine E.J. Härtel and Neal M. Ashkanasy (affiliated with the U. of Queensland, Australia), and Wilfred J. Zerbe (Memorial U. of Newfoundland, Canada), this volume represents the 2010 International Conference on Emotion in Organizational Life (Montreal, Canada), less formally known as the Emonet conference. Contributors affiliated with business and management departments at universities primarily in the US and Australia (a few are from Europe, Asia, and Canada) offer 13 presentations pertaining to emotions research and customer service employees, sales employees, consumer behavior, teamwork, leadership, management, and workplace environment. The collection is not indexed. Distribution in North America is by Turpin Distribution. Annotation ©2011 Book News, Inc., Portland, OR (booknews.com)