Lewis, a consultant who teaches the course "The Social and Psychological Impact of Workplace Disruption" at Boston University, treats the often undervalued human factor in organizational operations. He discusses factors that contribute to workplace stressors (e.g., new technology), psychological and legal responses to them, and the link between organizational culture and crisis management. He offers a methodology for assessing the potential impact of different types of crises on workers, policies for averting and handling crises, and exercises for assessing hypothetical work organizations and one's own. Distributed by Taylor & Francis. Annotation ©2006 Book News, Inc., Portland, OR (booknews.com)