Librarians, publishers, and others concerned with reference information, explore ways to harmonize reference services at libraries with the resources now available and with the approaches and techniques that researchers are now using. They cover the changing landscape of electronic reference, the value of information literacy in research, the design and delivery of reference content, solutions for electronic reference discovery, and case studies. Among the topics are the impact of electronic reference content and discovery on publishers, the research habits of graduate students and faculty, medical electronic reference as a benchmark for other disciplines, discovering authoritative reference material, easing restrictions and partnering with the users, and change in customer behavior at the Santa Monica Public Library in California. Annotation ©2011 Book News, Inc., Portland, OR (booknews.com)