<P>Does technology really add value? If so, when? What's the best way to quantify and maximize technology ROI? <i>The IT Payoff</i> gives you powerful new tools for answering critical technology investment questions. Discover where technology can add the greatest value; when to adopt new technologies; how to coordinate process and technology change, and more. Includes new metrics, hands-on templates, and a complete action plan for making smarter funding decisions! </p> <P><i>One of the 5 Best Technology Books as cited by About.com</i></p>