For typical company employees, most of the things they wish for, in order to make their jobs easier, are within their grasp. Written in a conversational, accessible style, this book inspires employees to achieve their goals by identifying eight characteristics which set great workers apart from merely good ones. The characteristics are: attitude, time management, interpersonal skills, continuing education, customer service, desire for excellence, teamwork, and initiative. The book presents each characteristic in multiple sections detailing why the characteristic is important and how to perfect it.