<P style="MARGIN: 0px">Discover powerful hidden social "levers" and networks within your company… then, use that knowledge to make slight "tweaks" that dramatically improve both business performance and employee fulfillment! In <I>People Analytics</I>, MIT Media Lab innovator Ben Waber shows how sensors and analytics can give you an unprecedented understanding of how your people work and collaborate, and actionable insights for building a more effective, productive, and positive organization. Through cutting-edge case studies, Waber shows how:</P> <UL> <LI> <DIV style="MARGIN: 0px">Changing the way call center employees spent their breaks increased performance by 25% while significantly reducing stress</DIV> </LI> <LI> <DIV style="MARGIN: 0px">Quantifying the failure of marketing and customer service to communicate led to a more cohesive and profitable organization</DIV> </LI> <LI> <DIV style="MARGIN: 0px">Tweaking the balance of in-person and electronic communication can enhance the value of both</DIV> </LI> <LI> <DIV style="MARGIN: 0px">Sensor data can help you discover who your internal experts really are</DIV> </LI> <LI> <DIV style="MARGIN: 0px">Identifying employees involved in "creative" behaviors can help you promote innovation throughout your business</DIV> </LI> <LI> <DIV style="MARGIN: 0px">Sensors and simulations can help you optimize your sick-day policies</DIV> </LI> <LI> <DIV style="MARGIN: 0px">Measuring informal interactions can improve the chances that a merger, acquisition, or "mega-project" will succeed</DIV> </LI> </UL> <P style="MARGIN: 0px">Drawing on his cutting-edge work at MIT and Harvard, Waber addresses crucial issues ranging from technology to privacy, revealing what will be possible in a few years, and what you can achieve right now. In bringing the power of analytics to organizational development, he offers immense new opportunities to everyone with responsibility for workplace performance.</P>