In this text/workbook, novice job seekers will learn how to search for a job, prepare for an interview, and use effective communication at work. Material is based on a 2000 survey of employers on important skills for new hires. Many sample resumes, business letters, telephone job interview techniques, and case studies are included. This second edition offers expanded resume examples with e-mail adaptations, new information on researching companies for cover letter and resume preparation, and new examples of communication with customers and co- workers. The author teaches at Spokane Community College. Annotation c. Book News, Inc., Portland, OR (booknews.com)