The implementation of ISO 9001 quality standard in the business world has become increasingly widespread, leading to a growing number of commercial information services also being managed according to the standard. Balagué (library services, Universitat Autónoma de Barcelona) and Saarti's (library director, U. of Eastern Finland) text provides ideas for library and information sector managers to approach the ISO 9001 standard in more familiar library terms than are used in the actual standard. The text opens with an introduction to quality management issues and the use of the ISO 9001 in the library environment, followed by a section covering the main features of the ISO 9001:2008 and ways to implement its components in libraries. The structure in the latter corresponds to the numbering format of the standard to facilitate understanding and use. Annotation ©2011 Book News, Inc., Portland, OR (booknews.com)