<div> Contemporary library managers face the need to make difficult choices regarding resource allocation in the modern business environment. <i>How Libraries Make Tough Choices in Difficult Times</i> is a practical guide for library managers, offering techniques to analyze existing and potential services, to implement best practices for maximizing existing resources, and to utilize pressing financial scenarios in order to justify making difficult reallocation decisions. The book begins by asking the fundamental questions of why, what, and how before moving on to look at how to manage expectations, and how to report to both administration and faculty. Chapters consider the four "D’s" of Do, Delegate, Delay and Drop, cover project management, and understanding the mission and objectives of the organization. Finally, it focuses on service quality improvement analyses, identifying underlying issues, reviewing resources, identifying best practice, managing feedback and expectations, and looking at decision making skills and implications.</div>