<p><b>Defeat your company's greatest enemy: employee disengagement</b><p><p><i>7 Tenets of Taxi Terry</i> outlines seven essential keys to engagement that any one at any job can use to excel. McKain threads them all together with the story of Taxi Terry, a cab driver in Jacksonville, FL, who gave him the best customer service experience of his life. Scott empowers you to make a tangible difference in your own life and the lives of your customers and contribute to overall health of the organization.</p><p><b>Scott McKain</b> has been recognized by <i>Social Media Marketing Magazine</i> as one of the 50 most influential marketing authors on Twitter. A popular keynote speaker on creating more compelling customer connections, McKain is a member of the Professional Speakers Hall of Fame.</p>