<p><b>Learn the right approach to tricky work conversations to advance your career</b></p><p>Written by Martin Manser, a leading expert on communication, this book quickly teaches you the insider secrets you need to achieve positive results during difficult conversations. The seven straightforward chapters feature the key points of the subject, as well as questions to ensure you have taken it all in. There are also cartoons and diagrams throughout that make this book a more enjoyable and effective learning experience.<br> Learn in a week, what the experts learn in a lifetime!</p>