Stroman, who has worked as an executive assistant, et al. offer a guide to the tasks of administrative assistants and secretaries. They explain daily routines, telephone use, mail services and shipping, travel arrangements, meetings, time management, recordkeeping, office equipment and computers, ergonomics, productivity software (focusing on Microsoft software), business documents, language and grammar, financial activities, and career advancement, including presentation and communication skills and office management and supervision. This edition has been updated and includes new information on Windows 8, Microsoft Office 2013, new Apple operating system features, mobile computing and smartphones, data security, Google Calendar, Google Drive, Google Docs, and Microsoft web applications. Annotation ©2014 Ringgold, Inc., Portland, OR (protoview.com)