<div><p>Increasingly, high-conflict people?especially narcissists and bullies?are showing up in the workplace. <I>It's All Your Fault at Work!</I> addresses ways of managing the behavior of high-conflict people (HCP).</P><p>Based on Bill Eddy's high-conflict personality theory, the book explains how to recognize predictable patterns of behavior and illustrates with over a dozen examples the simple four-step C.A.R.S. method to calm the HCP, analyze options, respond to hostility, and set limits on extreme behavior.</P><p><B>Bill Eddy, LCSW, Esq.</B>, is a lawyer, therapist, mediator, author, and president of High Conflict Institute. He developed the "high conflict personality" theory and is an international expert on high-conflict personalities and personality disorders.<BR></div>