<br><em>Master the Public Safety Dispatcher/911 Operator Exams </em>provides everything you need to succeed on the exam, including two full-length practice tests, reviews of every question type on the exam, proven test-taking strategies to help you score higher, and comprehensive information for beginning and advanced-level emergency personnel. Also, expert tips on how to best analyze job announcements and do well on job interviews are included to give the reader an edge over the competition.