Based on the author’s firsthand experience during the merger of telecom giants MCI and Verizon, and the implosion of WorldCom, this book teaches how internal coaching programs, when executed properly, can retain and develop talent in the face of rapid change and many unknowns.Part autobiography, part how-to manual and workbook, The Coaching Solution provides corporate managers, executives and coaches with a highly personalized, step-by-step approach to building an effective coaching program. As a former talent management executive, Robertson shares her best practices and lessons learned. Her goal is to promote coaching inside organizations and to guide those interested in building high-performance employees, teams and organizations.