How can governments upgrade to the digital age? Delivering on Digital is a guide to making this promise a reality.<br><br>When HealthCare.gov went live in October 2013, many called the website a catastrophe. For the U.S. Federal government, however, the problem-plagued launch ultimately proved pivotal: it underscored the necessity of digital excellence in public institutions and inspired hundreds of the tech industry’s best and brightest to come to Washington with the singular mission to modernize government.<br><br>Today, some government agencies are still running software from the 1960s. So how do you take a government built on agrarian- and industrial-era frameworks and redesign it as a fully digital state? We must imagine a new kind of government.<br><br>Imagine prison systems that use digital technology to return nonviolent offenders promptly and securely into society. Imagine a veterans health care system built around delivering a personalized customer experience for every Vet. Imagine filing your taxes or opening a business online in mere minutes—it’s already possible in Estonia. We now have the digital tools (cloud computing, mobile devices, analytics) and the talent to stage a real transformation. This book provides the handbook to make it happen. William Eggers, author of eight books and a leading authority on government reform, knows how we can use tech-savvy teams, strong leadership, and innovative practices to reduce the risks and truly achieve a digitally transformed government.