Facilities management has been one of the fastest growing professional disciplines for some years, both in terms of volume and diversity of commercial activity. However, a widely accepted and implemented body of knowledge is still lacking.<br /><p>This book contributes to that knowledge building by taking models and ideas from a wide range of sources and linking them to extensive case study material drawn from practising facilities managers.</p><p>The text is divided into three parts:</p><p>· Current practice is illustrated, with a second chapter looking at enhancing services</p><p>· Key facilities management issues are considered:user needs evaluation, outsourcing and computer-based information systems</p><p>· Extensive advice is provided on managing people through change and on decision making</p><p>The Second Edition features new material on user needs, briefing and procurement strategy, together with new public sector case studies.</p><p><i>'This high quality book provides a comprehensive approach to the range of issues [and] the combination of case studies with theoretical perspectives and research has a strong practical emphasis' </i>Chartered Surveyor Monthly</p><p><i>'A thorough and very well researched book...as a student text it is first class'</i> Construction Manager</p>